Returns & Exchanges

At TRIBE Natural Energy, we want you to be completely satisfied with your purchase of our plant-based fuel. If you are unhappy with your order, we offer a 30-day return window for unopened products to ensure you can shop with total confidence.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and the reason for your return to receive a Return Authorization and the correct warehouse address.

• 2.
  Prepare Your Package

  Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit back to our facility.

• 3.
  Ship It Back

  Send your return via a tracked shipping service; please note that customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

• 4.
  Receive Your Refund

  Once our team inspects your returned items, we will process a refund to your original payment method within 5-7 business days.